FOR THE NEW CLIENTS
Onboarding process, policies, and FAQs
New here? You're in the right place.
Explore our onboarding process, policies, and FAQs to see how we provide safe, reliable, and personalized care for every pet and family we serve.
WELCOME TO Ocean Breeze Pet Care
We Make Getting Started
As Easy as
1)
CREATE YOUR CARE PLAN
Begin by sharing a few details about your pets, your home, and your request dates.
2)
MEET & GREET
We meet your pets in their own space, learn their routines and personalities, and walk through every detail of their care.
3)
ENJOY TOTAL PEACE OF MIND
With every detail arranged, you can relax knowing your pet and home are cared for with intention and care.
Terms
Starting with a new pet care provider is a big decision, and we do not take that lightly. From your very first inquiry to your first booking and beyond, Ocean Breeze is designed to feel straightforward, transparent, and genuinely reassuring.
Everything below will walk you through exactly what to expect, what we ask of you, and how we make sure your pets receive the same standard of care every single time.
If anything in this agreement is unclear, please reach out before booking. We want every client to feel completely confident in the care their pets will receive.
At a Glance
The easiest way to request bookings is through our free mobile app, Time to Pet (TTP), where we communicate with our pet parents!
After a booking request is recieved and if availability allows, an invoice is sent. A 50% non-refundable deposit is required to secure your booking.
The remaining is due at the start of your booking. Payments can be made via e-transfer or credit card.
